Orders will ship within 1 business day unless otherwise stated in the product description. Please note we ship orders Tuesday - Friday. We do not ship on Saturday, Sunday and Monday. If you would like your order to be shipped from our facility same day please add our Rush Service.

If your order is flagged for fraud, this may extend the processing time until we receive the requested information.

If your order is flagged we will contact you via email or the phone number on the order.

Please check the store location hours before placing an online pick up order!

Harlem Boutique Hours: Tuesday - Friday 1pm - 6pm Saturday 11am - 4pm Sunday & Monday Closed

Pick up orders are processed within 1 hour or less during business hours.

You will receive a pick up notification which says "Your Order is Ready For Pick Up" once we have finished preparing your order.

Your online order must be picked up within 3 days. Please let us know in advance if someone other than yourself will pick up your order.

Failure to pick up your order in a timely manner will revoke your access to this service.

Please have your ready for pick up email available when you arrive to the store location. You will be REQUIRED to reply to this email confirming that you have received your purchase. Purchase is NOT compete until we receive this confirmation.

If you do not receive “the ready for pick up” email within 1 hour of placing your order please contact 347-672-9196. Check your spam and promotions box if you have a gmail account.

14 days to exchange or receive store credit. We do not provide refunds. Items must be received in new/unused condition along with the original packaging. Items which have been altered in anyway will be rejected. Store credit is issued on a gift card and expires 365 days from the date of issue. Non-returnable items - serums, shampoos, conditioners, sale items, styling tools, custom/special orders. We do not replace or repair lace products such as closures, frontals and wigs.

Shipped Online Orders- email clientservice@prettyproperhair.com to begin the return process. Please do not send back items without approval. You are responsible for the return shipping cost. You will also have to provide us with the return tracking number. We also accept returns for online orders in store.

Pick Up Orders/In Store Purchases- Bring the items back to our store location. You do not have to receive approval.

Orders will ship within 1 business day unless otherwise stated in the product description. Please note we ship orders Tuesday - Friday. We do not ship on Saturday, Sunday and Monday. If you would like your order to be shipped from our facility same day please add our Rush Service.

If your order is flagged for fraud, this may extend the processing time until we receive the requested information.

If your order is flagged we will contact you via email or the phone number on the order.

Please check the store location hours before placing an online pick up order!

Harlem Boutique Hours: Tuesday - Friday 1pm - 6pm Saturday 11am - 4pm Sunday & Monday Closed

Pick up orders are processed within 1 hour or less during business hours.

You will receive a pick up notification which says "Your Order is Ready For Pick Up" once we have finished preparing your order.

Your online order must be picked up within 3 days. Please let us know in advance if someone other than yourself will pick up your order.

Failure to pick up your order in a timely manner will revoke your access to this service.

Please have your ready for pick up email available when you arrive to the store location. You will be REQUIRED to reply to this email confirming that you have received your purchase. Purchase is NOT compete until we receive this confirmation.

If you do not receive “the ready for pick up” email within 1 hour of placing your order please contact 347-672-9196. Check your spam and promotions box if you have a gmail account.

14 days to exchange or receive store credit. We do not provide refunds. Items must be received in new/unused condition along with the original packaging. Items which have been altered in anyway will be rejected. Store credit is issued on a gift card and expires 365 days from the date of issue. Non-returnable items - serums, shampoos, conditioners, sale items, styling tools, custom/special orders. We do not replace or repair lace products such as closures, frontals and wigs.

Shipped Online Orders- email clientservice@prettyproperhair.com to begin the return process. Please do not send back items without approval. You are responsible for the return shipping cost. You will also have to provide us with the return tracking number. We also accept returns for online orders in store.

Pick Up Orders/In Store Purchases- Bring the items back to our store location. You do not have to receive approval.